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Rapid Improvement Model (RIM): Dermatology – Connecting Head, Heart, and...
‘I was feeling burnt out. I work three 10 hour shifts, and routinely stay two plus hours after my last patients working on charts, and end up working on my days off to finish my work. I’d been thinking...
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Kaizen Facilitation: is what you don’t do more important than what you do?
As you facilitate lean improvement events, I hope the distillation from a few recent experiences below benefit you as they have me 1) Other than shaping the skeleton of the event with leaders and...
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What Does Health Care Produce?
This week a department of our organization got together to begin to reimagine what they produce and then the process to deliver it – production preparation process (3P). However, before the 3P process...
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Change versus Improvement by Sean S. Sessions
Have you ever struggled to show the difference between change and improvement in a non-threatening way to your clients? Through an exercise, unrelated to the products or services our clients deliver,...
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Taking Stairs Two at a Time by Jennifer Haury
SMACK! The other day, I was running late for a meeting and needed to climb 3 flights of stairs because I had no time for the elevator. Of course, I thought taking the stairs 2 at a time would be a...
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What Do Customers Want?
Can kaizen activities be truly meaningful to the success of the business if we lose sight of what customers actually want versus interpreting the customer’s requirements through the lens of the...
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Moonshine in the Home?
As I watched a recent 3P team in action – I could no longer ignore it. a little voice saying: ‘for any home improvement, you must use the 3P moonshine principles!’ Make it physical with zero cost, and...
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Waiting for Health Care – no longer ‘just the way it is’?
http://www.nydailynews.com/news/politics/obama-mulls-cleveland-clinic-ceo-head-veterans-affairs-article-1.1816789 The Cleveland Clinic’s capability to provide same day access for any specialty came up...
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Why We Are Here
The poem (below) jumped out at me from a therapist’s office wall. A local team of our behavioral health providers were in Day 2 action, practicing and refining with real patients toward the ideal...
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Immediate Detection & Correction: Easier Said Than Done
Our team recently had the opportunity to learn directly from Sensei Chihiro Nakao, founder of Shingijutsu USA. http://www.shingijutsuusa.com/team.html We will continue to study and deepen our...
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